![]() Those who purchased tickets with cash from the Pinnacle Bank Arena Ticket Office must email call 402.904.5600 to receive a refund. All other tickets will be refunded at the point of purchase. If an event is canceled, those customers who purchased tickets via Ticketmaster, AXS, or via credit card from the Pinnacle Bank Arena Ticket Office, refunds will automatically be refunded to your credit card, and no action is required.If an event is postponed, tickets will be honored for the rescheduled date.If you have any questions regarding your tickets as it pertains to canceled, postponed, or rescheduled events, you can visit the Ticketmaster Help Center for guidance here or if an AXS event, you can visit here.TICKETING QUESTIONS REGARDING POSTPONED, RESCHEDULED OR CANCELED EVENTS For questions about previously placed online or phone orders:.P remium Experiences: 402.904.5600 or email Accessibility Services: Click here for more information on accessibility.If you have further questions, please call 402.904.5600 or email Tickets will be mobile ticket delivery only. The Pinnacle Bank Arena Ticket Office is open on Tuesdays from 11AM to 3PM and one hour before the doors open on the event day.Ticketmaster App or AXS Tickets App on your mobile device (visit the individual event page for ticketing details).or AXS.com (visit the individual event page for ticketing details).Additional fees may apply to purchases at the Ticket Office. The same fees apply at the Ticket Office as they do for online purchases.Tickets day of onsale are available only at.Open 1 Hour Before Doors on Event Days.Visit Yondr's website to view frequently asked questions. Allow for extra time to get into the venue Print your tickets in advance instead of utilizing the mobile ticket option *Anyone caught with one of the aforementioned devices will be escorted out from the show. You may access your phone in designated phone use areas throughout the venue at any time. You will maintain possession of your device and the case will be unlocked at the end of the show. Upon arrival at the venue, all phones, smart watches, cameras and recording devices will be placed and locked in Yondr cases. The Yondr system provides a simple solution to a technological problem that allows you to maintain possession of your phone at all times. Yondr creates phone-free spaces, where artists and audiences can enjoy the performance in the moment and without distraction, creating a better experience for everyone. Some events at the BOplex will be designated phone-free, utilizing the Yondr system. Download the Ticketmaster app to use mobile entry. You’ll show your ticket to the ticket scanner, your bar-code is scanned-and you’re in. Upon arrival to your event, locate your tickets in the Ticketmaster app or the mobile website. Mobile entry is the easiest and safest way to access tickets to your events. With Ticketmaster mobile entry you'll be able to enter an event without the need of a physical ticket. In some cases, tickets from alternative sites may not be legitimate and guests will not be permitted into their event. Be aware of other ticket resale websites, as Ticketmaster is the only official ticketing service for events at the Bojangles Entertainment Complex. Even tickets transferred or resold to you are 100% verified and issued in your name so they can't be counterfeited. Ticketmaster guarantees that the seat you buy is the seat you get. MasterCard, VISA, American Express and Discover are accepted. Tickets can be purchased online from or with the official Ticketmaster mobile app on Android or iPhone.
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